Frequently Asked Questions
Roukia is a dedicated platform for booking Faqihs for Quranic healing sessions. We provide a seamless and secure way for users to connect with qualified Faqihs across Europe for personalized spiritual guidance and healing.
Users can create a profile, search for Faqihs based on their needs, book a session, and connect with their chosen Faqih through our integrated video conferencing and messaging system.
Click on the "Create Account" button on the homepage, fill in your details, and follow the instructions to set up your profile.
Log in to your account, navigate to your profile settings, and update your information as needed.
Click on the "Forgot Password" link on the login page and follow the instructions to reset your password.
Use the search and filter options to find a suitable Faqih, view their availability, and select a time slot that works for you. Follow the prompts to confirm your booking.
Yes, you can reschedule or cancel a session through your account dashboard. Please note our cancellation policy for any fees that may apply.
During a session, the Faqih will provide Quranic recitation and guidance tailored to your specific needs. Sessions may include recitations, prayers, and spiritual advice.
Payments can be made securely through our platform using various payment gateways. You will receive an invoice for each transaction.
Yes, we use end-to-end encryption to protect your financial information and ensure all transactions are secure.
We are committed to maintaining your privacy and security. All personal data is encrypted and stored securely, and we do not share your information with third parties without your consent.
All Faqihs on our platform are thoroughly vetted to ensure they are qualified and trustworthy. User feedback and ratings also help maintain high standards of service.
If you experience technical difficulties, please contact our support team through the "Contact" page for assistance.
You can reach our customer support team via the "Contact" page on our website. We are here to help with any questions or concerns you may have.